CONTACT US
Any questions? Contact us today!
Our support team is happy to help and usually responds within 24 hours.
Inspired by light, movement, and precision, Noble11 creates eyewear that adapts to your lifestyle.
Every pair is designed with premium materials and advanced lens technology to offer protection, clarity, and a refined look wherever you go.
SHIPPING & PAYMENT INFORMATION
Order Processing
When will my order ship?
Orders are processed within 1–2 business days. Once shipped, you’ll receive a confirmation email with tracking details.
Delivery Estimate
How long will my order take to arrive?
Delivery usually takes 5–10 business days, depending on your location.
ORDER INFORMATION & CONCERNS
Cancellations
Can I cancel or change my order?
Orders can be changed or canceled within 12 hours of purchase. Please contact us as soon as possible.
Shipping Address
Can I change my shipping address?
Yes, as long as the order has not been shipped yet. Contact our support team immediately.
Tracking
How can I track my order?
Once your order ships, you’ll receive a tracking link via email.
Confirmation
I didn’t receive an order or shipping confirmation. What should I do?
Please check your spam or promotions folder. If you still can’t find it, contact us and we’ll assist you.
Tracking not working
My tracking number isn’t working. What should I do?
Tracking updates can take 24–48 hours to activate. If it still doesn’t work after that, contact us.
Delivery Issues
Package not received - what should I do?
If your package shows as delivered but wasn’t received, contact us within 7 days so we can investigate.
RETURNS & REFUNDS
Refund
Can I return my order or get a refund?
Yes. We offer a 14-day return window from the date of delivery. Items must be unused and in original packaging.
Wrong Product
I received the wrong product. What should I do?
Contact us immediately with your order number and photos. We’ll fix it as fast as possible.
Refund Processing
I received a refund confirmation, but the money hasn’t arrived yet.
Refunds usually appear within 3–10 business days, depending on your payment provider.
OTHER QUESTIONS
Warranty
Is there a warranty?
Yes. All Noble11 sunglasses come with a quality guarantee against manufacturing defects.
Prescription Lenses
Do you offer prescription lenses?
Currently, we do not offer prescription lenses.
Customization
Can I customize the sunglasses?
At the moment, customization is not available.
B2B
How can I become a Noble11 reseller?
Please contact us via the contact form with your business details and inquiry.
Any questions? Contact us today!
Our support team is happy to help and usually responds within 24 hours.
