Shipping policy

Order Processing

Orders are normally processed and dispatched within 1–2 business days after the order is accepted and payment is authorized.

Business days are Monday through Friday, excluding public holidays applicable at the processing location.

Orders placed on weekends or public holidays begin processing on the next business day.

Processing may take longer during:

High-volume periods
Product launches
Address verification
Payment reviews
Events outside our reasonable control

If a material issue affects your order, we will contact you.

Shipping Cost

Standard shipping is free worldwide for all orders.

Any optional expedited shipping method or other paid delivery service will be clearly displayed at checkout before you place your order.

Estimated Transit Time

United States: normally 5–8 business days after dispatch.

Other destinations: the available delivery estimate, if any, is shown at checkout or in the shipping confirmation.

Actual transit time may vary depending on:

Destination
Carrier
Customs clearance
Local delivery network

Processing time and carrier transit time are separate.

Delivery estimates begin after dispatch and are not guaranteed delivery dates unless we expressly confirm otherwise.

Tracking

Tracking is included with every order.

Once your order has been dispatched, we will send tracking information to the email address used at checkout.

Tracking events may take several business days to appear or update after the parcel has been handed over to the carrier.

International Delivery, Duties, and Taxes

International orders may be subject to:

Import duties
VAT
Customs fees
Handling charges

These charges are imposed by the destination country.

Unless checkout expressly states that these charges are included, the recipient is responsible for paying them.

Noble11 does not control local customs decisions, charges, or processing times.

Customs processing may delay delivery.

Customers are responsible for providing accurate information required for customs clearance.

Address Accuracy and Changes

Please verify the following information before placing your order:

Full name
Delivery address
Postal code
Email address
Telephone number

If your address is incorrect, contact us immediately at:

contact@noble11.com

We cannot guarantee that an address can be changed after order processing has begun.

If an order is returned because:

The address provided was incomplete or incorrect
Delivery was refused
The parcel was not collected

we will contact you regarding the available options.

Reasonable costs caused by the failed delivery may be deducted from a refund or charged for reshipment where permitted by law and where the failed delivery is attributable to the customer.

Delays

Carrier delivery estimates may be affected by:

Customs processing
Weather conditions
Peak-season demand
Strikes
Public emergencies
Other events outside our reasonable control

If your delivery is delayed, please first check your tracking information.

If you still need assistance, contact us at contact@noble11.com.

Your mandatory rights regarding delayed delivery remain unaffected.

Lost or Damaged Parcels

Please contact us promptly at contact@noble11.com if:

Tracking shows no meaningful movement for an unusual period
Tracking shows the parcel as delivered but you cannot locate it
The parcel arrives damaged

Please include your order number.

If your parcel arrives damaged, keep the item and all packaging and provide photographs if requested.

We will investigate the issue with the carrier and provide the remedy required by applicable law.

Split Shipments

Items from the same order may occasionally be dispatched separately.

If this happens, you will receive separate tracking information for each parcel.

You will not be charged additional standard shipping fees for split shipments.

Contact

For shipping-related questions, contact: