NOBLE11
Last updated: [20.11.2025]
This Privacy Policy explains how Noble11 (“Noble11”, “we”, “us”, or “our”) collects, uses, and shares your personal information when you visit our website, make a purchase from our online store, contact us, or otherwise interact with us (collectively, the “Services”).
By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.
Controller / Business Contact
Noble11
Owner: Sylwia Mayer
Address: Bargteheider Str. 38b, 22143 Hamburg, Germany
Email: contact@noble11.com
Phone: +49 15736062350
If you have any questions about this Privacy Policy or our data practices, you can contact us at contact@noble11.com.
This Privacy Policy applies to:
Our website and online store (the “Site”), including any mobile versions
Purchases and orders placed via the Site
Customer support interactions (e.g., email support)
Marketing communications such as newsletters, product updates, and promotions
This Policy does not apply to third-party websites, services, or platforms that we do not control, even if they are linked from our Site.
We collect personal information that you provide directly to us, information collected automatically when you use our Services, and information we receive from third parties (such as payment providers and marketing partners).
We may collect the following types of information you provide directly:
Contact Information
Name
Email address
Shipping and billing address
Phone number
Account & Order Information
Items ordered, cart contents
Order history and transaction details (excluding full payment card numbers, which are handled by payment processors)
Customer Support & Communication
Emails and messages you send to us
Information you provide in contact forms
Any other information you choose to provide (e.g., product questions, feedback)
Reviews & Comments
Name or display name
Email address (if required for verification)
Review or comment content and rating
Marketing & Newsletter
Email address and optional profile data (e.g., name) when you subscribe to our newsletter or marketing communications
When you visit or use our Site, we may automatically collect certain information about your device and usage, including:
IP address
Browser type and settings
Device type, operating system, and platform
Referring URL (the website you came from)
Pages viewed, time and date of visits, and clickstream data
General geographic location (city, country)
We may also use cookies and similar technologies to recognize your browser, remember your preferences, and analyze how you use our Site. See Section 6 (Cookies & Tracking Technologies) for more details.
We may receive personal information about you from third parties, including:
Payment Processors (e.g., PayPal, Stripe, Klarna) – confirmation of payment status, limited payment details (not full card numbers), and fraud prevention signals
Email Marketing / Automation Providers (e.g., Klaviyo) – email engagement data such as open rates, link clicks, unsubscribes
Analytics and Advertising Partners (e.g., Google, Meta, TikTok, Pinterest) – aggregated or pseudonymous information about how users interact with our ads and Site
We use the personal information we collect for the following purposes:
To Process Your Orders and Provide the Services
Process payments and complete transactions
Arrange shipping, delivery, and returns
Provide order confirmations and status updates
Customer Support
Respond to your inquiries and support requests
Handle complaints, returns, and warranty issues
Improving Our Site and Services
Analyze how our Site is used
Improve functionality, performance, and product offerings
Marketing and Communications
Send newsletters, promotions, and special offers (if you opt in)
Send product recommendations and follow-up emails (e.g., review reminders or cart reminders)
Security, Fraud Prevention, and Legal Compliance
Protect our business, our customers, and our Services
Detect, investigate, and prevent fraud or abuse
Comply with applicable laws, regulations, and legal obligations
We do not sell your personal information in the traditional sense (i.e., for money). We may, however, share personal information with the following categories of recipients:
Service Providers and Vendors
Hosting providers and IT service providers
Payment processors (e.g., PayPal, Stripe, Klarna)
Email and marketing platforms (e.g., Klaviyo)
Analytics and advertising partners (e.g., Google, Meta, TikTok, Pinterest)
Fulfilment centers and logistics providers
These service providers process your information on our behalf and are obligated to protect it.
Business and Legal Transfers
In connection with a merger, acquisition, restructuring, or sale of assets
To comply with applicable law, legal process, or governmental request
To enforce our terms and protect our rights, privacy, safety, or property, or that of our customers or others
We use cookies and similar technologies (such as pixels, tags, and scripts) to:
Remember your preferences and settings
Keep items in your cart
Analyze how users interact with our Site
Deliver and measure the effectiveness of ads
You can control cookies through your browser settings and other tools:
Set your browser to block or delete cookies
Receive notifications before cookies are stored
If you disable cookies, some parts of the Site may not function properly.
We may work with third-party analytics and advertising partners that use cookies and similar technologies to collect information about your activity on our Site and other websites over time, including for interest-based advertising.
These partners may include, for example:
Google (e.g., Google Analytics, Google Ads)
Meta Platforms (e.g., Facebook Pixel, Instagram advertising)
Pinterest (e.g., Pinterest Tag)
TikTok (e.g., TikTok Pixel)
These services help us:
Understand and improve how users interact with our Site
Measure and improve the performance of our advertisements
Deliver more relevant ads to you on third-party platforms
You can often opt out of interest-based advertising using your browser or mobile device settings, or via industry opt-out pages such as the Digital Advertising Alliance (DAA) or Network Advertising Initiative (NAI), where available in your region.
We use third-party payment processors to handle payments securely (e.g., PayPal, Stripe, Klarna). When you submit payment information:
Your payment details are directly transmitted to the payment processor
We do not store full credit card numbers
Payment processors may use your information for fraud prevention and credit checks in accordance with their own privacy policies
We encourage you to review the privacy policies of the payment providers you use.
If you subscribe to our newsletter or agree to receive marketing communications:
We will use your email address (and, where provided, your name or other profile data) to send you news, promotions, and updates about Fur & Paws.
You can unsubscribe at any time by clicking the “unsubscribe” link in our emails or by contacting us at contact@noble11.com.
We may also send you transactional or service-related emails (e.g., order confirmations, shipping notifications), which are not promotional and cannot typically be opted out of while you are using the Services.
Our Site may include:
Social media plugins or links (e.g., Facebook, Instagram, TikTok, Pinterest)
Embedded videos (e.g., YouTube, Vimeo)
When you interact with these features, the respective providers may receive information such as your IP address, the page you are visiting on our Site, and may set cookies. Your interactions with these features are governed by the privacy policies of the respective platforms.
We operate internationally and may transfer your personal information to countries outside your country of residence, including countries that may have different data protection laws than your own.
Where we transfer personal information across borders, we will take appropriate steps to ensure that your information is protected in accordance with this Privacy Policy and applicable laws (for example, through contractual safeguards).
We use reasonable technical and organizational measures to protect the personal information we collect and store. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
We retain personal information for as long as reasonably necessary to:
Provide the Services
Fulfill the purposes described in this Privacy Policy
Comply with our legal, tax, and accounting obligations
Resolve disputes and enforce our agreements
When we no longer need personal information, we will delete or anonymize it.
Our Services are not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13.
If we learn that we have collected personal information from a child under 13, we will take steps to delete such information. If you believe that a child under 13 has provided us with personal information, please contact us at contact@noble11.com.
Depending on where you live, you may have certain rights regarding your personal information, such as:
Access – request information about the personal data we hold about you
Correction – request that we correct inaccurate or incomplete data
Deletion – request that we delete your personal data, subject to legal exceptions
Restriction / Objection – object to certain processing or request restrictions
Opt-out of Marketing – opt out of receiving marketing communications at any time
To exercise any of these rights, you can contact us at contact@noble11.com. We may need to verify your identity before responding to your request.
If you are a resident of California, you may have additional rights under the California Consumer Privacy Act (CCPA), as amended by the CPRA.
In the last 12 months, we may have collected the following categories of personal information:
Identifiers (e.g., name, email address, postal address, IP address)
Commercial information (e.g., products purchased, order history)
Internet or other electronic network activity (e.g., browsing history on our Site, interactions with our ads)
Geolocation data (general location derived from IP address)
Inferences drawn from the above (e.g., preferences, interests)
Subject to certain limitations, California residents have the right to:
Request to know what personal information we collect, use, and disclose
Request deletion of personal information we hold about you
Request correction of inaccurate personal information
Opt out of the “sale” or “sharing” of personal information (as defined under CCPA/CPRA)
Not be discriminated against for exercising any of these rights
We may share certain information with advertising partners, which could be considered a “sale” or “sharing” under California law. You can contact us to exercise your rights or to request more information about our data practices.
To exercise your CCPA rights, please contact us at:
📧 contact@noble11.com
We may need to verify your identity before responding to your request, and we may ask for additional information for this purpose.
We may update this Privacy Policy from time to time. When we make changes, we will revise the “Last updated” date at the top of the Policy. If we make material changes, we may provide additional notice (e.g., by posting a notice on our Site or sending you an email).
Your continued use of the Services after any changes to this Privacy Policy constitutes your acceptance of the updated Policy.
If you have any questions, comments, or concerns about this Privacy Policy or our data practices, please contact us at:
Noble11
Email: contact@noble11.com
Address: Bargteheider Str. 38b, 22143 Hamburg, Germany
